An exciting opportunity to work for a growing successful insurance company based at their Cambridgeshire head office.
Established for over 40 years, this organisation are renowned as a stable and ethical organisation, offering a wide range of high quality services to both business and consumers. Do you have a passion for outstanding customer service and an enthusiastic and outgoing personality ? If so, then you could be just the person that our client is looking for. Following huge investment in all areas of the business, they are looking to expand their team by recruiting 2 Renewals Consultants.
Main purpose of the role :
To provide support to existing customers and ensure retention of renewal business, servicing of existing accounts in line with the set Key Performance Indicators provided by the company, and in accordance with company procedures and regulatory requirements.
This is predominantly a customer service role that requires confidence in decision making and a sales approach to dealing with customers at their renewals. There will also be various outbound calling to existing customers and mutual insurers for claim updates and policy queries.
Essential skills or experience
- great communication skills
- computer literate
- keen to learn and inquisitive
Desirable skills or experience
- excellent customer care skills
Salary - £19,000 - £25,000 (subject to experience)